The objective of article is to analyze and describe quantitatively administrative and legal provisions concerning driving license (SIM) service in the region of East Java Police Department. Research methodology uses qualitative approach, while data analysis utilizes Miles-Hubberman Model. Result indicates that: (1) legal base for SIM Service is yet to be obeyed by the people, and the consequence is that the people is not very supportive to the service orderliness and also to the importance of good driving behavior; (2) legal base for SIM Service is yet to be carried on as it should be, and the consequence is that SIM Service cannot afford the required quality standard, which therefore, SIM supplicants are lacking of knowledge about good driving behavior; and (3) the mechanism of procedures and requirements of SIM Service is not yet implemented as it is expected to be, and therefore, SIM Service shall find its quality standard decreasing and fail to increase drivers’ knowledge about good driving behavior.
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