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Analysis of good governancesystem to inprove government perfomance in the office of servicos municipais registo, notariado e cadastromunicipio bobonaro

Author: 
Faustina da Costa., Lucas da Costa and Fernando Dias Gusmao
Subject Area: 
Social Sciences and Humanities
Abstract: 

Concerns for userpassport and border pass trust in government are at the core of Timor-Leste Government. Public distrust is often blamed on the bad functioning of public services, and in political discourse wellfunctioning public services are said to create trust in government and many communities that not have a passport and using the national idefication and border pass during visit to Indonesia for ten days maximal living in Indonesia. The link between performance and good gavernance can only be made when very specific conditions are present. The core of the discussion deals with causality it is obvious that performance of the government has a certain impact on trust in people, but existing levels of trust in government may also have an impact on perceptions of government performance. This research aims to know the principle of implementing Good Govenance and obstacles faced in the context of participation, transparency and responsibility of the local governments in the Municipio of Bobonaro, Timor-Leste. The methods used in this research is a qualitative method for analyzing case appears. The variable in this study was Good Governance (X) with indicator for participation, transparency and accountability toimproved performance of Government (Y) and using the regression and corelation to analyze the data. Technique analyse data using collection data, data presentation, data reduction and verification, is a technique to process and simplify the data that has been retrieved into a form that is easily read and interpreted. The results of the study indicated the rules of the passport service of process, cost and transportation, lack of friendliness in serving, lack of human resources, and the director has no authority to sign the passport, the passport very urgent users must take their own electronic passport in Dili, may benefit its users because there is no problem when the over the limit or the Immigration Office, security guaranteed, a total of user passports avalable on 1022 people. Users of the Border Pass to visit to the neighboring country only by foot, without having to go through the Immigration Office. Passport service of process in accordance with the rules of human resources have not yet adequate, there are still many communities that do not have a requirement to take care of passport fees, passport does not reach take care of society, yet no authorization from the Ministry of of Justice, the community snapping passort himself in Dili. Manners and ethics in serving the public is less satisfying, the availability of facilities and infrastructure supporting the Office still less become obstacles for the realization of Good Governance.

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