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Assessing perceptions of quality of electoral process in ghana: a case of tamale metropolis

Author:

Joseph Kofi Adu-Yeboah and Ibrahim Osman

Subject Area:

Social Sciences and Humanities

Abstract:

The study sought to assess the perception of quality of the electoral process in Ghana using the Tamale Metropolis as a case study. This was achieved by measuring and comparing the expectations and perceptions of voters using the SERVQUAL scores. 179 voters responded to the questionnaires used in the survey. The results showed that voters’ expectations about quality election were very high. The voters’ perception on the performance of the electoral commission was also found to be below their expectations. The study recommended improvements across all the five dimensions.

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