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Assessment of work-related musculoskeletal disorders among workers in hospitality and tourism industry

Author: 
Dr. Neha Mehra and Dr. Promila Sharma
Subject Area: 
Social Sciences and Humanities
Abstract: 

Hospitality and tourism industry has emerged as one of the key drivers of growth among the services sector in India. Tourism in Uttarakhand is a potential game changer. It is a sun rise industry, an employment generator, a significant source of foreign exchange for the country and an economic activity that helps local and host communities. The hospitality and tourism industry is a major contributor to the economy of Uttarakhand. The sector also employs a high proportion of young workers and migrant workers. There are five main departments of hospitality and tourism industry i.e. front office, housekeeping, food production, food service and tours and travel. In order to achieve the objectives of the study descriptive cum experimental design was planned. The present study was carried out in Kamaun regions of Uttarakhand. Both purposive/convenient and snowball sampling techniques were used to select the study area and samples. A total of 200 workers were selected from kumaun regions of the Uttarakhand. There are various hospitality and tourism industry in uttarakhand but we selected almora, mukteshwar, binsar and lohaghat towns because of the need of the research. While comparing the data among different departments of hospitality industry, it was observed that among front office workers who were involved in official work, majority of the workers i.e. 80 per cent had reported pain/discomfort in shoulder, whereas workers of housekeeping department reported that problem occurred in elbow and upper back and in the food production department workers said that most affected body part were shoulders, neck, both wrist/hand and upper back. However, 50 per cent workers of tours and travel had reported that maximum pain/discomfort in both shoulders and wrists/hands and this may be due to lifting, loading and reloading etc. while on tour.

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