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Conservative dentistry and endodontic patient satisfaction analysis on service and quality in private dental college

Author: 
Rushabh S.Kamdar and Prof Dr. Chandana Subbarao
Subject Area: 
Health Sciences
Abstract: 

Background: A major component of quality of health care is patient satisfaction. Patient satisfaction is multifaceted and a very challenging outcome to define. Patient expectations of care and attitudes greatly contribute to the satisfaction; other psychosocial factors, including facilities and treatments services are also known to contribute to the various patient satisfaction levels. Aim: To measure patient satisfaction about facilities, services and treatments offered by a dental hospital in India. Materials and Methods: Self administrated questionnaire was distributed to outpatients reporting to the dental hospital for treatment. The questionnaire consisted of 4 questions that included information about their satisfaction with the facilities, services and treatment received in the hospital. Results: About 75% of patients felt that the cost of dental hygiene services were reasonable, 85% of the patients were satisfied with the cleanliness of the clinic area, 80% of the patients said that it was easy to make an appointment, 85% of patients felt that the dentist was professional, courteous and polite. Conclusion: The majority of the patients were satisfied with the facilities, services and treatment received at hospital except for facilities such as water supply and scheduling appointments with patient convenience.

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