Factors affecting people's satisfaction with bus service in ho chi minh city

This study identifies the factors that affect people's satisfaction with the bus service in Ho Chi Minh City by empirical research.From the research model and surveying of 620 people, the results of the analysis show that the satisfaction of people about the bus service in Ho Chi Minh City depends on many factors such as communication, sale system, the service of bus service staff, the route network system, the bus and bus infrastructure. The research also finds that the overall satisfaction of the bus service in Ho Chi Minh City is lower than average and there is a wide variation in satisfaction between the type of passengers and their frequency of using the bus service.