Factors influencing the scope, significance and objectives of performance management systems: a study with reference e-commerce and m-commerce companies in Hyderabad

The Performance Management has become a challenge for the evaluators in the context of eCommerce and mCommerce Companies in India. In this study we attempted to study the factors influencing the scope, significance and objectives of Performance Management Systems with reference to mCommerce Companies in India. The research instrument used in this study was a structured undisguised questionnaire, which was administered to 200 employees, 120 men and 80 women of eCommerce and mCommerce Companies in India in particular in and around Hyderabad Metro. The five independent factors Performance Management Process, Policies and Practices, Rating Biasedness. Employee Behaviour, and Overall Information and one dependent factor Performance Management System (PMS) was assessed. The descriptive analysis, correlation techniques and parametric statistics like t-test carried out to arrive at the conclusions. To measure the reliability of the scale used for this study, and internal consistencies of the survey questionnaire, the reliability statistics Cronbach’s alpha (C-Alpha) were estimated. The overall C-Alpha value is 0.84, and the C-Alpha values ranged 0.64 to 0.82, for all the 5 independent and one dependent factor. The multiple regression analysis was carried out to explain the nature of the relationship between PMS and the above said five independent factors. The results showed that >50% of the variation in PMS can be explained by the changes in above said 5 independent factors and suggest the policy makers that these factors can be considered for making Performance Management Systems as a good management tool.