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Human resource capability and work performance as improving effect for the public services quality in nacional de transportes e terestres (dntt) offices in Timor-Leste

Author: 
Romeu Marques Daci, Jose Cornelio Guterres and Leoneto Madeira Martins
Subject Area: 
Social Sciences and Humanities
Abstract: 

Transportation regulation had applied, however, it’s not been implemented properly, because, for any business person free to determine the price rates under their own decision, even rules of the rate has been set by the Government of Timor-Leste. The purpose of this research was to analyze human resource capabilities, performance work that impacts on improving the quality of services public in Dirrecção Nacional de Transporte Terestre Dili.The methods used to quantitative with multiple regression analyses and supported with some research instrument test. Human resource capability (X1) and performance (X2) as the variable exogen (X), and service quality (Y) as an endogenous variable. Based on the analysis, the study found that human resource capacity is a significant influence on the quality of service as evidenced by t-test > t-table value significance 3.819. The performance of the Work has a significant influence on the quality of service, with a confidence level of 95%, and 5% error rate with a value of 9,917. The magnitude of the contributions as human resource capabilities of the variables (X1) and variable performance work (X2) on quality of service as seen from the R square value adjusted of 0826 or 82.6% either then other contributions amounted to 17.4% was explained by other variables which are not examined in this research model. In testing simultaneously both variables have a significant influence on the value of 19,984. Rather than the human resources capability and work performance vital to quality service in any institution ranging from small to large scare since it is well known that no business can exist entirely without the human being also that one of the major functions of human resource development is the engagement of people to work to achieve performance work and service quality.

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