Influence of leadership and employee motivation to effectiveness of the administration service at the universidade da paz dili, timor-leste

Universidade da Paz (UNPAZ) is an academic institution and established since year 2003. In fact, happening, innovation and flexibility which is owned by the direction of every unit are rigid and at the time of decision-making related to the crucial actions that still have not been fullest due to fear of sections moved. Verbal abilities already possessed by every leader in every work unit, but due to cultural factors which all crucial decisions should be moved into a section so that it is centered on impact the quality loss that is owned by any leadership especially in the actions of decision-making, and it almost happened on all institutions of higher education. The research aimed to know the influence of employee motivation and leadership partially against the effectiveness of administrative service at the UNPAZ, Dili, Timor-Leste. This research uses the quantitative method with multiple regression analysis techniques that are supported with some research instrument test. As variable in this research is the ability of human resources (X1) and performance (X2) as the variable exogen (X), and service quality (Y) as an endogenous variable.