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Knowledge management– An empirical approach

Author: 
Ms. Lisa Elango and Dr. Clayton Michael Fonceca
Subject Area: 
Social Sciences and Humanities
Abstract: 

Knowledge Management is considered to be the most important aspect for a company to gain a competitive advantage in today’s global scenario. Most IT companies in India provide solutions to companies all over the world for their work-related problems (Kumaraswamy, 2005). While knowledge management has become an apparent factor in companies, implementing knowledge management, its sustainability, process and initiatives are yet to be critically analyzed within context of the Indian IT firms. The study was undertaken to analyze the effectiveness of Knowledge Management practices in one of the Top IT Organizations of Tamil Nadu, India. The present study consisted of 102 employees as Team Leads across various departments in the Organization. The census method was applied and all the 102 respondents were selected for the study. The researcher adopted the descriptive design to describe the degree of importance given by the organization towards the practice of Knowledge Management, its implementation of elements and the Initiatives taken by the Human Recourses towards Knowledge Management. Standardized tools were adopted and the reliability was reestablished to fit the organization. The results of the study demonstrate that Knowledge though depicted at only a moderate level is still a key resource in today’s market. Many researchers argue that it is the key resource to create a competitive advantage. Still it differs itself from ordinary resources.

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