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Level of knowledge regarding the community health services and service satisfaction among families residing at selected community areas, Kollam

Author: 
Ayimy Sebastian, Katherine Shelda Jose, Saritha Peter, Sonia, K. G., Stephy John and Mrs.Feby Fulgen
Subject Area: 
Health Sciences
Abstract: 

The researchers took initiative to know about the knowledge and service satisfaction about the health services provided by Bishop Benziger Community Health Centre. Objectives: To assess the knowledge regarding Community Health Services provided by Bishop Benziger Community Health Centre, Pallithottam; To assess the service satisfaction about the health services provided by Bishop Benziger Community Health Centre, To determine the association between knowledge about Community Health Services provided by Bishop Benziger Community Health Centre and selected socio demographic variables. The research design for the present study was a descriptive research design. A structured questionnaire was prepared to assess the level of knowledge regarding Community Health Services rendered by Bishop Benziger Community Health Centre and satisfactory rating scale were developed by the researchers for assessing the service satisfaction among families residing at Pallithottam, Kollam district. The study was conducted in 9 nagars of Pallithottam area of Kollam district. Stratified random sampling was adopted. The 9 nagars were divided into 9 strata and proportionally (4%) from each nagar, samples were selected by using lot method. Sample size was 61.The study also found that 30 families had (49%) average knowledge, 31 familes (51%) had good knowledge. Services like home visit and awareness classes had 100% satisfaction, B.P Clinic (98.4%), Approach of the beneficiaries towards the medical officer (98.4%), safe environmental programme (95.1%), quality of medicine (96.72%), availability of medicine (93.44%) had above 90% of service satisfaction. The study concluded that most of the services provided by the Bishop Benziger Community Health Centre is beneficial to the nagars There is significant association between the socio demographic variables like Age and Gender, good knowledge and high level of service satisfaction among home visit and awareness classes.

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