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Satisfaction levels of indoor patients in a rural tertiary care hospital in Himachal Pradesh

Author: 
Sundresh, N., Deepa K Gupta, Sunil K Raina and Abhilash Sood
Subject Area: 
Health Sciences
Abstract: 

Introduction: Patient satisfaction is a measurable concept comprising of multidimensional elements such as access to care, quality of the provider patient interpersonal relationship and affordability of care. Identifying and understanding the needs and difficulties of patients helps in improving the services being provided. Aim: The aim of the study was to determine the level of the patient satisfaction in a tertiary care hospital in Kangra, Himachal Pradesh. Methodology: A cross sectional study was done in a tertiary level hospital to determine the patient satisfaction of all the admitted patients in medical, surgical, ortho, ENT, Eye wards using PSQ-18 as a tool to assess the satisfaction level of patients. Results: 100 subjects were enrolled in this study. Generally 63% of the patients were satisfied with the hospital care but there were some areas where the patients were fairly or poorly satisfied. Conclusion: Though the majority of patients were satisfied, there is still scope for improvement.

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