Students satisfaction of non-instructional services of eastern samar state university

This study determined the strengths and challenges of non-instructional services offered to both graduate and undergraduate students. Three hundred twenty six (326) randomly selected students served as the representative samples of different academic programs of the university. Results revealed that most of the respondents seldom availed or utilized the different non-instructional services. The study proved that students got high satisfaction of most non-instructional services namely; scholarship, publication, guidance, socio-cultural, co curricular, academic advising, library, food and housing services. They too were moderately satisfied with the following non-instructional services: health, sports, internet and communication as well as tutoring services. Considered two extremely important student services were library and scholarship. Other non-instructional services were highly important to the respondents. This study discovered that all non-instructional services offered to students were considered challenges. A higher level of students’ satisfaction was posted in this recent evaluation. Students were highly satisfied with non instructional services provided by the school where they considered these to be highly important.