Triple role concept awareness in puc certification leverages control on vehicular pollution to attain sdgs

Vehicular pollution has been identified as one of the major contributors to air pollution affecting the environment and society at large for human health issues due to air quality degradation particularly in the metro cities of India. Following CMVRs (Central Motor Vehicles Rules) 1989, Ministry of Roads Transport & Highways (MoRTH); Govt. of India established PUC (Pollution Under Control) centers in all states (under STAs/RTAs) of the country, under their I&M (Inspection & Maintenance) program to test on-road vehicles to control vehicular pollution. Triple role concept, a universal, simple, yet unaware but most befitting role for PUC operator & its management. Roles, under the enlarged concept of quality at the workplace, are the tasks to be performed. In triple role all jobs encompass three roles viz the customer, the processor, and the supplier for the job holder. Purpose: PUC centre to test on-road vehicles emissions and issue PUC certificate to those which meets specifications. But that did not happen. Vehicular air pollution continues to rise. To overcome the problem, the PUC owner and organizers need to be made aware of the concepts of triple role to do right PUC certification to control vehicular pollution and thus help resolve ESG issues. Objectives: The objectives of the study are to develop awareness and implement (i) triple role concept so that PUC performs efficiently putting control on vehicular pollution. (ii) Feedback loop, another universal, as it is fundamental to maintain control of every process. Design/Methodology/approach: For investigating the failure, the scientific method proposed by biophysicist John R platt’s strong inference is used. The causes i.e the absence of elements of triple role results in wrong certification of vehicular pollution The integration of scientific method into RCA by using cycles of PDCA, Deming approach, will resolve the cause (hypothesis) into root cause of the problem. Analyzing this way, the root causes are reached leading to problem resolution. Findings: Most of the elements (above 80%) of triple role, related to PUC performance feedback, quality of output etc, are missing in the functioning of PUC, as it is operating on regulations etc. Lack of managing is evidenced. Originality or uniqueness of this study: Although the study brings out the necessity of awareness of the concept but it evolved the requirement of management for PUC. Regulations and laws seem not adequate. Implications: For the employees in PUC to operate in a state of triple role require management, capable process & feedback loop including their responsibility etc. Significance: Triple role is applicable to processes/activities in all functions, workplaces and individuals at all levels from general manager down to worker. It is only management that can provide it in the organization through development programs. PUC’s role and ESG Issues: For PUC, Vehicular Air pollution affects Environment in terms of global warming, Society for their health concerns and Governance for how PUC is lead and managed to keep air pollution in control. These are the ESG issues. To achieve breakthrough in PUC performance, awareness of triple role is necessary to resolve ESG issues and attain SDGs.