The use of library services by users at hospital libraries of hochiminh city, Vietnam

Purposes: This paper is based on a Masters’ dissertation submitted to the University of Social Sciences and Humanities, Vietnam National University, Hochiminh city, which provides the overall picture of the use of library services by users at hospital libraries of Hochiminh city, Vietnam. A question are is conducted with the aim of investigating 400 users in four hospital libraries in Hochiminh city in May 2012. Methodology: Question are analysis was used in terms of quantitative approach. Data were collected by investigating users’ need by a question are as well as interviewing librarians in four hospital libraries. Besides, this paper has a combination of some various methods of research. Then, Microsoft Excel was utilized as a main tool to synthesize and analyze data in this paper. Findings: This article analyses the missions, role of hospital libraries in a medical modern environment at hospital of Hochiminh city, Vietnam. The main findings are examining users’ characteristics and users’ need and information behavior in hospital libraries of Hochiminh city, Vietnam. Recommendations and future research: Four main recommendations were proposed including broadening many groups of users; Investigating annually users’ need; Enhancing in marketing hospital libraries; and guiding users. The study recommends that researchers should carry out research on “The satisfaction of information need of users at the hospital libraries of Hochiminh city” in order to provide bases to improve the status and effectiveness of hospital libraries.