They may forget your name but they will never forget how you made them feel - an original research to evaluate the satisfaction of parents as well as patients and correlate satisfaction level of the parents with their education level

Background: Satisfaction is the health care recipients’ reaction to their service experiences. According to pediatric treatment triangle given by Wright, treating a child patient involves a 1:2 transaction. But unfortunately, most studies concerning dental patients’ satisfaction in pediatric dentistry have focused on the parent or care giver’s satisfaction & not on the child’s satisfaction. Objectives: To evaluate the level of parents’ and the child’s satisfaction with pediatric dental care provided at PG clinic of Pedodontics department & correlate both of them. Methods: A cross-sectional study was conducted among parents (n = 61) whose children received pulpectomy and also among the treated children for 2 months. They were asked to fill a self-administered dental satisfaction questionnaire. Data were recorded and analyzed statistically. Results: Overall average percent mean score of satisfied parents-76.26 ±5.91 &Overall average percent mean score of satisfied patient (5 ITEMS) - 73.14 % ± 10.07 . 16.4% children have given VAS SCORE - 5 Conclusion: Result of our study will help us to satisfy parents’& patients’ expectations & to catch better standards in health care.