Pharmaceutical care and the qualification of services

Pharmaceutical Care is defined as a model of pharmaceutical practice, developed in the context of Pharmaceutical Assistance. It includes attitudes, care, ethical values, behaviors, skills, commitments and co-responsibilities of diseases, promotion and recovery of health in an integrated way to the health team. In this study, we will focus on the perception of users of pharmaceutical establishments in relation to the quality of care and Pharmaceutical Care performed at these sites. Thus, the present study aimed to measure the perception of customers regarding the quality of care and Pharmaceutical Care provided. The present study demonstrates that although pharmacies have differentiated and qualified professionals to provide care, most of the users of the service can not identify these professionals. But at the same time they report that they prefer to be taken care of by pharmacists, as well as, they observe in their speeches the importance of receiving care guided by pharmaceutical care.