Problems encountered in the process of reverse logistics and their solutions

Businesses have performed reproduction by obtaining cheap raw materials thanks to reverse logistics activities. The aim of this study is to identify the problems being faced in reverse logistics process and to provide solutions for these problems. For this purpose, 23 industrial enterprises were examined in the scope of sample. The research is a case study which can be defined as “integrated multi-case design” type. “Maximum diversity sampling” was made to find out different and similar problems in reverse logistics. Words and phrases were used as analysis unit in this study, descriptive and discourse analyses were performed on qualitative data. Some sentences were quoted directly. The obtained results were submitted to the approval of the respondents. Thereby, it was contributed to construct validity of the research by creating evidence chain. This study showed a total of 21 problems in reverse logistics process. Some of them are storage, damages encountered during shipping, wrong deliveries and incorrect returns, damages encountered during shipping, waste management, and no knowledge of environmental issues, customer returns etc.